At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Duties and Responsibilities
• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Remote role - Mon - Fri 09:00 - 18:00

Qualifications
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data
• Problem-solving skills
• Technical knowledge is considered an advantage, especially if it's related to Gemini AI or other similar AI tools
• Excellent knowledge of Microsoft Office programs
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a time-sensitive environment
• Ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
• Professional and polished demeanor

Requirements:
• Proficiency in Spanish and English - both written and verbal;
• 2+ years working in a sales or account management preferred
• Experience in high volume calling preferred
• Experience working with Salesforce.com or similar CRM preferred

What we offer:

• Friendly multicultural and multilingual environment;

• Mentoring, training, and career development programs;

• Happiness programs and internal social events;

• Additional health care package;

• Benefits and discounts - food vouchers, Multisport card, etc.;

• Birthday Time Off;

• Volunteer Time Off.

Please send us your CV in English. 
Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Account Manager with Spanish language

About Concentrix Bulgaria