The Bridge develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.

We are looking for a Partner Business Support Specialist to join our team of bright and forward-thinking specialists

So, what’s the role all about?

Answering queries by clarifying the customer's requests via phone, email, and ticketing system;
Providing support to the Client’s Customer related to the Distributors and Partner Programs;
Understanding and applying Business Controls, data privacy, and security regulations;
Providing accurate information and following up to ensure resolution
Ensuring, through teamwork, that all SLAs and KPIs are met consistently.
Focusing on customer expectations and satisfaction
Collaborating with other teams to provide high-quality support

You are a good fit for the role if you:

Are fluent in Spanish (LATAM) and English
Have experience in a phone-based or customer-facing role
Are customer service-oriented
Have excellent communication skills
Are experienced in MS Office
Have analytical and problem-solving skills
Experience with MS Excel will be considered a strong advantage

What can you expect from us:

Full-time role with working shifts between 03:00 p.m. and 06:00 a.m., Monday to Friday
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

External Referral Program - Bulgaria

Partner Business Support Specialist with Spanish (LATAM) and English

About Concentrix Bulgaria